Refunds for Duties and Taxes

At Sankhur.com, we are committed to ensuring a transparent and smooth shopping experience for our international customers. Below are the details regarding our policy for duties and taxes:

1. Duties and Taxes Calculation

• Duties and taxes are calculated and displayed during checkout for applicable countries.

• For certain regions, you may have the option to prepay these fees to avoid delays during delivery.

2. Inclusion in Final Price

• For some countries, duties and taxes are included in the final price shown at checkout.

• If not prepaid, these fees may be due upon delivery, depending on your country’s regulations.

3. Refund Eligibility

• If duties and taxes are prepaid during checkout and you return your item, these fees are refundable.

• If duties and taxes are paid upon delivery, these fees are non-refundable through our platform.

• Refunds for duties and taxes are only processed once the returned item is received and inspected.

4. Process for Refunds

• Refunds for duties and taxes typically take 5–7 business days after the returned item is processed.

• During peak periods, processing times may be slightly longer.

5. Faulty or Misdescribed Items

• If an item is faulty or not as described, we offer free return shipping.

• Such items will be inspected before processing a refund to confirm the issue.

6. Customer Responsibilities

• It is the customer’s responsibility to provide accurate shipping information.

• Sankhur.com is not liable for delays or additional charges resulting from incorrect address details.

7. Contact Information

• For any questions regarding duties, taxes, or returns, feel free to contact our Customer Support Team at sankhur@sankhur.com.